Office Policy

Reservations and Appointments
Treatments are available by appointment. We recommend scheduling your appointment at least two days in advance to ensure availability. Certain reservations require a deposit, gift certificate number or code upon scheduling.

24-Hour Cancellation Policy
We require a credit card on file to hold your appointment. You will only be charged a $50 Cancellation Fee should you fail to cancel your appointment at least 24 hours prior to your scheduled appointment time, or should you fail to show up for your appointment.

Why do we require a credit card on file?
We value your time and never want to make you wait. Your appointment time is exclusively reserved for you. All appointments must be confirmed at least 48 hours in advance. For your convenience, we will send you an e-mail and/or text message with an appointment reminder. We will also endeavor to make a courtesy call 48 hours prior to your appointment time for verbal confirmation. If we are unable to confirm your appointment, we reserve the right to double-book your appointment. Priority will be given to confirmed appointments only.

Product Return Policy
Products found to be defective may be exchanged within 14 days of purchase, with a valid receipt. We are unable to process any returns or reimburse any funds for gift certificates.

We suggest that you arrive at least 10 minutes before your scheduled appointment.

Late Arrivals
You may be up to 15 minutes late. We cannot guarantee your extension of scheduled service time. If late to an appointment you will be held responsible for full-service fees.

Minimum Age
Guests under 18 years of age must be accompanied by an adult and have a signed and dated consent from a parent or legal guardian for all treatments.

Cell Phones
To guarantee a relaxing visit for all guests, we ask that you please mute cell phones and electronic devices during your visit with us.

Leaving a gratuity is always at your discretion. Typically, the gratuity you leave should represent your satisfaction with the level of service that has been provided to you.

Prices, services, and terms are subject to change without notice.